Retail Operations Manager

We're looking for a retail operations manager who is service oriented and passionate to go the extra mile for customers.

Sales Performance

  • Consistently strive to achieve personal and team sales target that is set on a daily, and event basis
  • Able to upsell through recommendations, exceptional customer service and existing promotions
  • Promote Brandsfever Online Membership
  • Generate and analyse sales reports and act accordingly

General Operations

  • Liaise directly with account manager and/or supplier about any inventory/pricing matters.
  • Coordinate artwork preparation with photography department and printing agency
  • Support marketing department with social media contests when necessary
  • Assist Voucher Wow redemption
  • Manage all store operational issues such as store housekeeping, administrative duties, physical inventories, price changes, etc.

Customer Service

  • Delivering exceptional customer service
  • Resolve customer problems or complaints by determining optimal solutions
  • Communicate customer requests to management or customer service associates

Manpower Management

  • Recruit, hire, train, evaluate and counsel sales manpower
  • Schedule, organize and direct assignments
  • Maintain, encourage and possess “ownership mentality”

POS Management

  • Maintain and manage the POS/Cashier in the most efficient manner without compromising customer service and minimizing errors in entering prices
  • Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
  • Responsible for any shortfall or discrepancy in cash drawer
  • Manage store revenue, including cash handling, daily settlement and system records

Inventory Management

  • Assist in organizing floor area and store space, delegate tasks during the set up and pick up of goods
  • Maintain stock replenishments based on sell thru
  • Participate in stocktake when applicable

Visual Merchandising

  • Ensure interior and exterior of store is maintained to company standards
  • Ensure all displays are well maintained and are in tip-top condition

Discipline

  • Attendance
  • Punctuality
  • Compliance to company’s policies and procedures

Preferred Skill / Work Experience

  • 5 years’ experience in retail management position (e.g. shop manager, area in charge or similar)
  • Service oriented and passionate to go the extra mile for customers
  • Ability to work and remain flexible in a fast-paced, fast-changing environment
  • Good discipline and honest
  • Good team player, vigilant and energetic
  • Moderate to Effective communication skills in English and preferably a second language to communicate with different kinds of customers
  • Well groomed and always observe the good image and reputation of the company

How to apply

This position is based in Singapore. Singaporeans and PR only.
To apply, send your resume and cover letter to careers [at] brandsfever [dot] com with the subject "Retail Operations Manager".

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