Customer Care Assistant

Brandsfever is looking for a Customer Care Assistant with exceptional communication skills. The Customer Care Assistant is responsible for responding to telephone, fax, email and web inquiries regarding all aspects of membership, orders, returns and refunds of Brandsfever Members.

Responsibilities

  • Handle customer inquiries regarding membership, orders, returns and refunds
  • Follow up with customers regarding deliveries and exchanges when required
  • Escalate unresolved issues to relevant departments
  • Work together with Customer Care Manager to implement processes

Requirements

  • Exceptional oral and written communication skills
  • Prior relevant experience in a similar industry
  • Proficient with MS Office applications
  • Very fluent in English
  • Language skills in Mandarin, Thai, Malay or Bahasa Indonesia is a plus

How to apply

This position is based in Singapore. Singaporeans and PR only.
To apply, send your resume and cover letter to careers [at] brandsfever [dot] com with the subject "Customer Care Assistant".

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